Good morning,
I'm having problems with calls coming from outside and passing through IVR, while if I make direct calls, everything is OK.
problem analysis:
the call arrives and I have a sorting ivr (1 administration, 2 sales, 3 purchases, is waiting).
After the external user dials, the call is forwarded either to call groups or to other ivr.
In the first case (call groups) when the phone rings and the "pull-up" operator does not hear anything, the same thing happens if the end is an operator number.
Workaround: pause and then resume the call, the audio works.
Codec sequence:
coming from outside in G711U (all calls)
pbx configuration:
G711U
G711A
G722
G729
Status of the pbx:
All updated to sp3 15.5.9348.3.
No anomaly detected on the fw side, nor on the client configuration.
Telephones all updated to the latest release of 3cx (snom 715) fw 8.9.3.88
tests done with a negative result:
work on codecs, putting one first and then the other
downgrade firmware snom to the previous version, resetting the phone to the factory configuration
I do not know what to look at yet.
if someone comes to mind some proof I'm here ..
I'm having problems with calls coming from outside and passing through IVR, while if I make direct calls, everything is OK.
problem analysis:
the call arrives and I have a sorting ivr (1 administration, 2 sales, 3 purchases, is waiting).
After the external user dials, the call is forwarded either to call groups or to other ivr.
In the first case (call groups) when the phone rings and the "pull-up" operator does not hear anything, the same thing happens if the end is an operator number.
Workaround: pause and then resume the call, the audio works.
Codec sequence:
coming from outside in G711U (all calls)
pbx configuration:
G711U
G711A
G722
G729
Status of the pbx:
All updated to sp3 15.5.9348.3.
No anomaly detected on the fw side, nor on the client configuration.
Telephones all updated to the latest release of 3cx (snom 715) fw 8.9.3.88
tests done with a negative result:
work on codecs, putting one first and then the other
downgrade firmware snom to the previous version, resetting the phone to the factory configuration
I do not know what to look at yet.
if someone comes to mind some proof I'm here ..
