Diverse Probleme 3CX Anlage

[Stefan456]

Hallo zusammen,

wir haben vor ein paar Wochen eine neue 3CX Anlage (v16 mit der Professional Lizenz) bei einem Kunden in betrieb genommen, da die Alte Anlage mittlerweile knapp 8 Jahre alt war.

Nun habe wir folgende Probleme:
1. Direkte Weiterleitungen funktionieren nicht, weder per Regel ( Abwesenheitseinstellung auf Externe Nummer) noch bei einem aktiven Gespräch. Sobald mann ein aktives Gespräch direkt vermitteln will, bricht die Verbindung sofort ab. Folgender Fehler wird angezeigt in den Ereignissen:
29.05.2020 11:06:11
SIP Server/Call Manager ID: 12294
Call or Registration to +49xxxx@(Ln.10000@Plusnet IPfonie extended(ex QSC)) has failed. 213.x.x.x replied: 500 Server Internal Error; from IP:213.x.x.x:5060

2. Einseitige Kommunikation(intern+extern): Wie aus Geisterhand, taucht ab und zu das Problem der einseitigen Kommunikation auf, erst hat ein Server neustart geholfen, zurzeit hilft aber selbst dies nicht mehr.

Der Provider ist Plusnet und der Trunk kommt ebenfalls von Plusnet. Als Firewall haben wir eine Sophos SG135 im Einsatz, wo wir zum nächsten Problem kommen:

3. Ich bekomme den Firewall Checker nicht auf Grün. (Externer Zugriff über den Webclient z.B. funktioniert allerdings)

Folgende Fehler wird bei jedem Port angezeigt:

• resolving 'stun-eu.3cx.com'... done
  [*]resolving 'stun2.3cx.com'... done
  [*]resolving 'stun3.3cx.com'... done
  [*]resolving 'sip-alg-detector.3cx.com'... done
  [*]testing 3CX SIP Server... failed (How to resolve?)
  [LIST]
  [*]stopping service... done
  [*]detecting SIP ALG... not detected
  [*]testing port 5060... full cone test failed (How to resolve?)
  [*]starting service... done
  [/LIST]
  [*]testing 3CX Tunneling Proxy... failed (How to resolve?)
  [LIST]
  [*]stopping service... done
  [*]testing port 5090... full cone test failed (How to resolve?)
  [*]starting service... done
  [/LIST]
  [*]testing 3CX Media Server...
  [LIST]
  [*]stopping service... done
  [*]testing ports [9000..9398]...
  [LIST]
  [*]testing port 9000... full cone test failed (How to resolve?)
  [*]testing port 9002... full cone test failed (How to resolve?)
  [*]testing port 9004... full cone test failed (How to resolve?)
  [*]testing port 9006... full cone test failed (How to resolve?)
  [*]testing port 9008... full cone test failed (How to resolve?)
  [*]testing port 9010... full cone test failed (How to resolve?)
  [/LIST]
  [/LIST]
  [/LIST]

  Ich habe die Firewall (Regeln, Schnittstellen usw) nach der Anleitung von MillsAz (https://www.3cx.com/community/threads/3cx-behind-sophos-utm-9-firewall.40813/) 1 zu 1 so nachgebastelt, leider ohne Erfolg.
  
  Falls noch weitere Informationen benötigt werden, einfach nachfragen!
  
  Ich wäre über jede Hilfe sehr dankbar!
  
  Mit freundlichen Grüßen
  Stefan

 

[ilias_3CX]

Erst muss die Firewall korrekt eingerichtet werden, so dass der Firewallchecker erfolgreich durchläuft.
Dann nochmal testen ob du die selbe Probleme hast.

Wenn du probleme bei der firewall einrichtung hast, am besten kontaktiere den Support von der Firewall.

 

[Stefan456]

Hallo,

vielen Dank für die Antwort. Habe es nun hinbekommen, dass zumindest einige Ports "Grün" sind.. Die kommunikation geht nun auch ohne Probleme in beide Richtungen, allerdings werden manche Ports immer noch als Rot angezeigt..

[LIST]
[*][LIST]
[*]resolving 'stun-eu.3cx.com'... done
[*]resolving 'stun2.3cx.com'... done
[*]resolving 'stun3.3cx.com'... done
[*]resolving 'sip-alg-detector.3cx.com'... done
[*]testing 3CX SIP Server... done
[LIST]
[*]stopping service... done
[*]detecting SIP ALG... not detected
[*]testing port 5060... done
[*]starting service... done
[/LIST]
[*]testing 3CX Tunneling Proxy... done
[LIST]
[*]stopping service... done
[*]testing port 5090... done
[*]starting service... done
[/LIST]
[*]testing 3CX Media Server... failed (How to resolve?)
[LIST]
[*]stopping service... done
[*]testing ports [9000..9398]... failed (How to resolve?)
[LIST]
[*]testing port 9000... done
[*]testing port 9002... done
[*]testing port 9004... done
[*]testing port 9006... done
[*]testing port 9008... done
[*]testing port 9010... done
[*]testing port 9012... done
[*]testing port 9014... done
[*]testing port 9016... done
[*]testing port 9018... done
[*]testing port 9020... done
[*]testing port 9022... done
[*]testing port 9024... done
[*]testing port 9026... done
[*]testing port 9028... done
[*]testing port 9030... done
[*]testing port 9032... done
[*]testing port 9034... done
[*]testing port 9036... done
[*]testing port 9038... done
[*]testing port 9040... done
[*]testing port 9042... done
[*]testing port 9044... done
[*]testing port 9046... done
[*]testing port 9048... done
[*]testing port 9050... full cone test failed (How to resolve?)
[*]testing port 9052... done
[*]testing port 9054... done
[*]testing port 9056... done
[*]testing port 9058... full cone test failed (How to resolve?)
[*]testing port 9060... full cone test failed (How to resolve?)
[*]testing port 9062... full cone test failed (How to resolve?)
[*]testing port 9064... full cone test failed (How to resolve?)
[*]testing port 9066... full cone test failed (How to resolve?)
[*]testing port 9068... full cone test failed (How to resolve?)
[*]testing port 9070... full cone test failed (How to resolve?)
[*]testing port 9072... full cone test failed (How to resolve?)
[*]testing port 9074... full cone test failed (How to resolve?)
[*]testing port 9076... full cone test failed (How to resolve?)
[*]testing port 9078... full cone test failed (How to resolve?)
[*]testing port 9080... full cone test failed (How to resolve?)
[*]testing port 9082... full cone test failed (How to resolve?)
[*]testing port 9084... full cone test failed (How to resolve?)
[*]testing port 9086... full cone test failed (How to resolve?)
[*]testing port 9088... full cone test failed (How to resolve?)
[*]testing port 9090... full cone test failed (How to resolve?)
[*]testing port 9092... full cone test failed (How to resolve?)
[*]testing port 9094... full cone test failed (How to resolve?)
[*]testing port 9096... full cone test failed (How to resolve?)
[*]testing port 9098... full cone test failed (How to resolve?)
[*]testing port 9100... full cone test failed (How to resolve?)
[*]testing port 9102... full cone test failed (How to resolve?)
[*]testing port 9104... full cone test failed (How to resolve?)
[*]testing port 9106... full cone test failed (How to resolve?)
[*]testing port 9108... full cone test failed (How to resolve?)
[*]testing port 9110... full cone test failed (How to resolve?)
[*]testing port 9112... full cone test failed (How to resolve?)
[*]testing port 9114... full cone test failed (How to resolve?)
[*]testing port 9116... full cone test failed (How to resolve?)
[*]testing port 9118... full cone test failed (How to resolve?)
[*]testing port 9120... full cone test failed (How to resolve?)
[*]testing port 9122... full cone test failed (How to resolve?)
[*]testing port 9124... full cone test failed (How to resolve?)
[*]testing port 9126... full cone test failed (How to resolve?)
[*]testing port 9128... full cone test failed (How to resolve?)
[*]testing port 9130... full cone test failed (How to resolve?)
[*]testing port 9132... full cone test failed (How to resolve?)
[*]testing port 9134... full cone test failed (How to resolve?)
[*]testing port 9136... full cone test failed (How to resolve?)
[*]testing port 9138... full cone test failed (How to resolve?)
[*]testing port 9140... full cone test failed (How to resolve?)
[*]testing port 9142... full cone test failed (How to resolve?)
[*]testing port 9144... full cone test failed (How to resolve?)
[*]testing port 9146... full cone test failed (How to resolve?)
[*]testing port 9148... full cone test failed (How to resolve?)
[*]testing port 9150... full cone test failed (How to resolve?)
[*]testing port 9152... full cone test failed (How to resolve?)
[*]testing port 9154... full cone test failed (How to resolve?)
[*]testing port 9156... full cone test failed (How to resolve?)
[*]testing port 9158... full cone test failed (How to resolve?)
[*]testing port 9160... full cone test failed (How to resolve?)
[*]testing port 9162... full cone test failed (How to resolve?)
[*]testing port 9164... full cone test failed (How to resolve?)
[*]testing port 9166... full cone test failed (How to resolve?)
[*]testing port 9168... full cone test failed (How to resolve?)
[*]testing port 9170... full cone test failed (How to resolve?)
[*]testing port 9172... full cone test failed (How to resolve?)
[*]testing port 9174... full cone test failed (How to resolve?)
[*]testing port 9176... full cone test failed (How to resolve?)
[*]testing port 9178... full cone test failed (How to resolve?)
[*]testing port 9180... full cone test failed (How to resolve?)
[*]testing port 9182... full cone test failed (How to resolve?)
[*]testing port 9184... full cone test failed (How to resolve?)
[*]testing port 9186... full cone test failed (How to resolve?)
[*]testing port 9188... full cone test failed (How to resolve?)
[*]testing port 9190... full cone test failed (How to resolve?)
[*]testing port 9192... full cone test failed (How to resolve?)
[*]testing port 9194... full cone test failed (How to resolve?)
[*]testing port 9196... full cone test failed (How to resolve?)
[*]testing port 9198... full cone test failed (How to resolve?)
[*]testing port 9200... done
[*]testing port 9202... done
[*]testing port 9204... done
[*]testing port 9206... done
[*]testing port 9208... done
[*]testing port 9210... done
[*]testing port 9212... done
[*]testing port 9214... done
[*]testing port 9216... done
[*]testing port 9218... done
[*]testing port 9220... done
[*]testing port 9222... done
[*]testing port 9224... done
[*]testing port 9226... done
[*]testing port 9228... done
[*]testing port 9230... done
[*]testing port 9232... done
[*]testing port 9234... done
[*]testing port 9236... done
[*]testing port 9238... done
[*]testing port 9240... full cone test failed (How to resolve?)
[*]testing port 9242... full cone test failed (How to resolve?)
[*]testing port 9244... full cone test failed (How to resolve?)
[*]testing port 9246... full cone test failed (How to resolve?)
[*]testing port 9248... full cone test failed (How to resolve?)
[*]testing port 9250... full cone test failed (How to resolve?)
[*]testing port 9252... full cone test failed (How to resolve?)
[*]testing port 9254... full cone test failed (How to resolve?)
[*]testing port 9256... done
[*]testing port 9258... done
[*]testing port 9260... done
[*]testing port 9262... done
[*]testing port 9264... done
[*]testing port 9266... done
[*]testing port 9268... done
[*]testing port 9270... done
[*]testing port 9272... done
[*]testing port 9274... done
[*]testing port 9276... done
[*]testing port 9278... done
[*]testing port 9280... done
[*]testing port 9282... done
[*]testing port 9284... done
[*]testing port 9286... done
[*]testing port 9288... full cone test failed (How to resolve?)
[*]testing port 9290... full cone test failed (How to resolve?)
[*]testing port 9292... full cone test failed (How to resolve?)
[*]testing port 9294... full cone test failed (How to resolve?)
[*]testing port 9296... done
[*]testing port 9298... done
[*]testing port 9300... done
[*]testing port 9302... done
[*]testing port 9304... full cone test failed (How to resolve?)
[*]testing port 9306... full cone test failed (How to resolve?)
[*]testing port 9308... full cone test failed (How to resolve?)
[*]testing port 9310... full cone test failed (How to resolve?)
[*]testing port 9312... full cone test failed (How to resolve?)
[*]testing port 9314... full cone test failed (How to resolve?)
[*]testing port 9316... full cone test failed (How to resolve?)
[*]testing port 9318... full cone test failed (How to resolve?)
[*]testing port 9320... full cone test failed (How to resolve?)
[*]testing port 9322... full cone test failed (How to resolve?)
[*]testing port 9324... full cone test failed (How to resolve?)
[*]testing port 9326... full cone test failed (How to resolve?)
[*]testing port 9328... full cone test failed (How to resolve?)
[*]testing port 9330... full cone test failed (How to resolve?)
[*]testing port 9332... full cone test failed (How to resolve?)
[*]testing port 9334... full cone test failed (How to resolve?)
[*]testing port 9336... full cone test failed (How to resolve?)
[*]testing port 9338... full cone test failed (How to resolve?)
[*]testing port 9340... full cone test failed (How to resolve?)
[*]testing port 9342... full cone test failed (How to resolve?)
[*]testing port 9344... full cone test failed (How to resolve?)
[*]testing port 9346... full cone test failed (How to resolve?)
[*]testing port 9348... full cone test failed (How to resolve?)
[*]testing port 9350... full cone test failed (How to resolve?)
[*]testing port 9352... full cone test failed (How to resolve?)
[*]testing port 9354... full cone test failed (How to resolve?)
[*]testing port 9356... full cone test failed (How to resolve?)
[*]testing port 9358... full cone test failed (How to resolve?)
[*]testing port 9360... full cone test failed (How to resolve?)
[*]testing port 9362... full cone test failed (How to resolve?)
[*]testing port 9364... full cone test failed (How to resolve?)
[*]testing port 9366... full cone test failed (How to resolve?)
[*]testing port 9368... full cone test failed (How to resolve?)
[*]testing port 9370... full cone test failed (How to resolve?)
[*]testing port 9372... full cone test failed (How to resolve?)
[*]testing port 9374... full cone test failed (How to resolve?)
[*]testing port 9376... full cone test failed (How to resolve?)
[*]testing port 9378... full cone test failed (How to resolve?)
[*]testing port 9380... full cone test failed (How to resolve?)
[*]testing port 9382... full cone test failed (How to resolve?)
[*]testing port 9384... full cone test failed (How to resolve?)
[*]testing port 9386... full cone test failed (How to resolve?)
[*]testing port 9388... full cone test failed (How to resolve?)
[*]testing port 9390... full cone test failed (How to resolve?)
[*]testing port 9392... full cone test failed (How to resolve?)
[*]testing port 9394... full cone test failed (How to resolve?)
[*]testing port 9396... full cone test failed (How to resolve?)
[*]testing port 9398... full cone test failed (How to resolve?)
[/LIST]
[*]testing ports [10600..10998]... failed (How to resolve?)
[LIST]
[*]testing port 10600... done
[*]testing port 10602... done
[*]testing port 10604... done
[*]testing port 10606... done
[*]testing port 10608... done
[*]testing port 10610... done
[*]testing port 10612... done
[*]testing port 10614... done
[*]testing port 10616... done
[*]testing port 10618... done
[*]testing port 10620... done
[*]testing port 10622... done
[*]testing port 10624... done
[*]testing port 10626... done
[*]testing port 10628... done
[*]testing port 10630... done
[*]testing port 10632... done
[*]testing port 10634... done
[*]testing port 10636... done
[*]testing port 10638... done
[*]testing port 10640... full cone test failed (How to resolve?)
[*]testing port 10642... full cone test failed (How to resolve?)
[*]testing port 10644... full cone test failed (How to resolve?)
[*]testing port 10646... full cone test failed (How to resolve?)
[*]testing port 10648... full cone test failed (How to resolve?)
[*]testing port 10650... full cone test failed (How to resolve?)
[*]testing port 10652... full cone test failed (How to resolve?)
[*]testing port 10654... full cone test failed (How to resolve?)
[*]testing port 10656... full cone test failed (How to resolve?)
[*]testing port 10658... full cone test failed (How to resolve?)
[*]testing port 10660... full cone test failed (How to resolve?)
[*]testing port 10662... full cone test failed (How to resolve?)
[*]testing port 10664... full cone test failed (How to resolve?)
[*]testing port 10666... full cone test failed (How to resolve?)
[*]testing port 10668... full cone test failed (How to resolve?)
[*]testing port 10670... full cone test failed (How to resolve?)
[*]testing port 10672... full cone test failed (How to resolve?)
[*]testing port 10674... full cone test failed (How to resolve?)
[*]testing port 10676... full cone test failed (How to resolve?)
[*]testing port 10678... full cone test failed (How to resolve?)
[*]testing port 10680... full cone test failed (How to resolve?)
[*]testing port 10682... full cone test failed (How to resolve?)
[*]testing port 10684... full cone test failed (How to resolve?)
[*]testing port 10686... full cone test failed (How to resolve?)
[*]testing port 10688... full cone test failed (How to resolve?)
[*]testing port 10690... full cone test failed (How to resolve?)
[*]testing port 10692... full cone test failed (How to resolve?)
[*]testing port 10694... full cone test failed (How to resolve?)
[*]testing port 10696... full cone test failed (How to resolve?)
[*]testing port 10698... full cone test failed (How to resolve?)
[*]testing port 10700... full cone test failed (How to resolve?)
[*]testing port 10702... full cone test failed (How to resolve?)
[*]testing port 10704... full cone test failed (How to resolve?)
[*]testing port 10706... full cone test failed (How to resolve?)
[*]testing port 10708... full cone test failed (How to resolve?)
[*]testing port 10710... full cone test failed (How to resolve?)
[*]testing port 10712... full cone test failed (How to resolve?)
[*]testing port 10714... full cone test failed (How to resolve?)
[*]testing port 10716... full cone test failed (How to resolve?)
[*]testing port 10718... full cone test failed (How to resolve?)
[*]testing port 10720... full cone test failed (How to resolve?)
[*]testing port 10722... full cone test failed (How to resolve?)
[*]testing port 10724... full cone test failed (How to resolve?)
[*]testing port 10726... full cone test failed (How to resolve?)
[*]testing port 10728... full cone test failed (How to resolve?)
[*]testing port 10730... full cone test failed (How to resolve?)
[*]testing port 10732... full cone test failed (How to resolve?)
[*]testing port 10734... full cone test failed (How to resolve?)
[*]testing port 10736... full cone test failed (How to resolve?)
[*]testing port 10738... full cone test failed (How to resolve?)
[*]testing port 10740... full cone test failed (How to resolve?)
[*]testing port 10742... full cone test failed (How to resolve?)
[*]testing port 10744... full cone test failed (How to resolve?)
[*]testing port 10746... full cone test failed (How to resolve?)
[*]testing port 10748... full cone test failed (How to resolve?)
[*]testing port 10750... full cone test failed (How to resolve?)
[*]testing port 10752... full cone test failed (How to resolve?)
[*]testing port 10754... full cone test failed (How to resolve?)
[*]testing port 10756... full cone test failed (How to resolve?)
[*]testing port 10758... full cone test failed (How to resolve?)
[*]testing port 10760... full cone test failed (How to resolve?)
[*]testing port 10762... full cone test failed (How to resolve?)
[*]testing port 10764... full cone test failed (How to resolve?)
[*]testing port 10766... full cone test failed (How to resolve?)
[*]testing port 10768... full cone test failed (How to resolve?)
[*]testing port 10770... full cone test failed (How to resolve?)
[*]testing port 10772... full cone test failed (How to resolve?)
[*]testing port 10774... full cone test failed (How to resolve?)
[*]testing port 10776... full cone test failed (How to resolve?)
[*]testing port 10778... full cone test failed (How to resolve?)
[*]testing port 10780... full cone test failed (How to resolve?)
[*]testing port 10782... full cone test failed (How to resolve?)
[*]testing port 10784... full cone test failed (How to resolve?)
[*]testing port 10786... full cone test failed (How to resolve?)
[*]testing port 10788... full cone test failed (How to resolve?)
[*]testing port 10790... full cone test failed (How to resolve?)
[*]testing port 10792... full cone test failed (How to resolve?)
[*]testing port 10794... full cone test failed (How to resolve?)
[*]testing port 10796... full cone test failed (How to resolve?)
[*]testing port 10798... full cone test failed (How to resolve?)
[*]testing port 10800... full cone test failed (How to resolve?)
[*]testing port 10802... full cone test failed (How to resolve?)
[*]testing port 10804... full cone test failed (How to resolve?)
[*]testing port 10806... full cone test failed (How to resolve?)
[*]testing port 10808... done
[*]testing port 10810... full cone test failed (How to resolve?)
[*]testing port 10812... full cone test failed (How to resolve?)
[*]testing port 10814... full cone test failed (How to resolve?)
[*]testing port 10816... full cone test failed (How to resolve?)
[*]testing port 10818... done
[*]testing port 10820... done
[*]testing port 10822... done
[*]testing port 10824... done
[*]testing port 10826... done
[*]testing port 10828... done
[*]testing port 10830... done
[*]testing port 10832... done
[*]testing port 10834... done
[*]testing port 10836... done
[*]testing port 10838... done
[*]testing port 10840... done
[*]testing port 10842... done
[*]testing port 10844... done
[*]testing port 10846... done
[*]testing port 10848... done
[*]testing port 10850... done
[*]testing port 10852... done
[*]testing port 10854... done
[*]testing port 10856... full cone test failed (How to resolve?)
[*]testing port 10858... full cone test failed (How to resolve?)
[*]testing port 10860... full cone test failed (How to resolve?)
[*]testing port 10862... full cone test failed (How to resolve?)
[*]testing port 10864... full cone test failed (How to resolve?)
[*]testing port 10866... full cone test failed (How to resolve?)
[*]testing port 10868... full cone test failed (How to resolve?)
[*]testing port 10870... full cone test failed (How to resolve?)
[*]testing port 10872... full cone test failed (How to resolve?)
[*]testing port 10874... full cone test failed (How to resolve?)
[*]testing port 10876... full cone test failed (How to resolve?)
[*]testing port 10878... full cone test failed (How to resolve?)
[*]testing port 10880... full cone test failed (How to resolve?)
[*]testing port 10882... full cone test failed (How to resolve?)
[*]testing port 10884... full cone test failed (How to resolve?)
[*]testing port 10886... full cone test failed (How to resolve?)
[*]testing port 10888... full cone test failed (How to resolve?)
[*]testing port 10890... full cone test failed (How to resolve?)
[*]testing port 10892... full cone test failed (How to resolve?)
[*]testing port 10894... full cone test failed (How to resolve?)
[*]testing port 10896... full cone test failed (How to resolve?)
[*]testing port 10898... full cone test failed (How to resolve?)
[*]testing port 10900... full cone test failed (How to resolve?)
[*]testing port 10902... full cone test failed (How to resolve?)
[*]testing port 10904... full cone test failed (How to resolve?)
[*]testing port 10906... full cone test failed (How to resolve?)
[*]testing port 10908... full cone test failed (How to resolve?)
[*]testing port 10910... full cone test failed (How to resolve?)
[*]testing port 10912... full cone test failed (How to resolve?)
[*]testing port 10914... full cone test failed (How to resolve?)
[*]testing port 10916... full cone test failed (How to resolve?)
[*]testing port 10918... full cone test failed (How to resolve?)
[*]testing port 10920... full cone test failed (How to resolve?)
[*]testing port 10922... full cone test failed (How to resolve?)
[*]testing port 10924... full cone test failed (How to resolve?)
[*]testing port 10926... full cone test failed (How to resolve?)
[*]testing port 10928... full cone test failed (How to resolve?)
[*]testing port 10930... full cone test failed (How to resolve?)
[*]testing port 10932... full cone test failed (How to resolve?)
[*]testing port 10934... full cone test failed (How to resolve?)
[*]testing port 10936... done
[*]testing port 10938... done
[*]testing port 10940... done
[*]testing port 10942... done
[*]testing port 10944... done
[*]testing port 10946... done
[*]testing port 10948... done
[*]testing port 10950... done
[*]testing port 10952... done
[*]testing port 10954... done
[*]testing port 10956... done
[*]testing port 10958... done
[*]testing port 10960... done
[*]testing port 10962... done
[*]testing port 10964... done
[*]testing port 10966... done
[*]testing port 10968... done
[*]testing port 10970... done
[*]testing port 10972... full cone test failed (How to resolve?)
[*]testing port 10974... done
[*]testing port 10976... done
[*]testing port 10978... full cone test failed (How to resolve?)
[*]testing port 10980... full cone test failed (How to resolve?)
[*]testing port 10982... full cone test failed (How to resolve?)
[*]testing port 10984... full cone test failed (How to resolve?)
[*]testing port 10986... full cone test failed (How to resolve?)
[*]testing port 10988... full cone test failed (How to resolve?)
[*]testing port 10990... full cone test failed (How to resolve?)
[*]testing port 10992... full cone test failed (How to resolve?)
[*]testing port 10994... full cone test failed (How to resolve?)
[*]testing port 10996... full cone test failed (How to resolve?)
[*]testing port 10998... full cone test failed (How to resolve?)
[/LIST]
[*]starting service... done
[/LIST]
[/LIST]

[/LIST]

Was immernoch nicht geht, ist die direkte Weiterleitung an Externe Nummern beim Status "Abwesend" (z.B.)
Der Ruf wird dann sofort beendet. Hat dafür noch jemand eine mögliche Erklärung?

 

[ilias_3CX]

Hast du in deine Ausgehende Regeln nebenstellen Gruppe hinzugefügt?

 

[Stefan456]

E.164-Verarbeitung ist deaktviert und folgende Gruppen in den Ausgehnden Regeln erstellt:

ausgehend hosted at ImgBB

Bild ausgehend gehostet auf ImgBB

ibb.co

Beispiel einer Regel:

National hosted at ImgBB

Bild National gehostet auf ImgBB

ibb.co

 

[ilias_3CX]

Ok, es sieht korrekt aus.

Call or Registration to +49xxxx@(Ln.10000@Plusnet IPfonie extended(ex QSC)) has failed. 213.x.x.x replied: 500 Server Internal Error; from IP:213.x.x.x:5060

Von der Fehlermeldung können wir erkennen dass du 500 Server Error vom Provider bekommst.
Kontaktiere kurz den Provider und frage wieso.

 

[timmbo]

Hallo Stefan

Habe letzte Woche 3CX eine Anleitung für die Sophos gesendet.
Du mußt für Deine 3CX eine Port-Scan Ausnahme setzen und zwar eingehend.
Ich lege ein Screenshot bei.

Servus
Timm

 

[Stefan456]

Guten Morgen zusammen,

es kam folgende Nachricht vom Provider:

Eine Auswertung des Callbeispiels hat ergeben das die von Ihnen eingesetzte 3CX Anlage bei der Weiterleitung die urpsprüngliche Zielrufnummer nicht nur im <From:> Feld sondern auch im Feld P-Asserted-Identity übermittelt.
Dieses Feld dient der Authentifizierung des Calls und muss zwingend eine dem Sip-Trunk zugeordnete Rufnummer enthalten. Da die Anrufernummer unserem System nicht bekannt ist wird der Call mit der von Ihnen beschriebenen Fehlermeldung terminiert.

Sobald wir P-Asserted Identity : User Part = AuthID authentification einstellen, gehen die Weiterleitungen. Allerdings wir dann nach Extern eine komplett falsche und fremde Nummer signalisiert.
Wenn wir P-Asserted Identity : User Part = OriginatorCallerID einstellen, geht die Weiterleitung nicht aber es wird die richtige Nummer signalisiert.

 

[timmbo]

Hallo Stefan

Was siehst Du als falsche und richtige Nummer an?
Bei einer Weiterleitung gibt es 2 Möglichkeiten, entweder wird die A-Nummer oder die B-Nummer angezeigt.
Was steht denn bei den Provider Settings unter Auth-ID? Eure Rufnummer?
Hier würde ich aber etwas anderes auswählen, zumindest wenn Ihr Durchwahlen anzeigen möchtet, sollte hier "OutboundCallerId - Outbound caller id taken from Extension setting in Management Console".

Servus
Timm

 

[Stefan456]

Vielen Dank!! Mit der Einstellung " OutboundCallerId - Outbound caller id taken from Extension setting in Management Console " unter P-Asserted Identity : User Part funktioniert es!

 

[Christian]

Hallo Stefan,

wie hat sich denn die beschriebene einseitige Kommunikation, beschrieben unter Punkt 2 deiner Frage, bei dir genau ausgewirkt?

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2. Einseitige Kommunikation(intern+extern): Wie aus Geisterhand, taucht ab und zu das Problem der einseitigen Kommunikation auf, erst hat ein Server neustart geholfen, zurzeit hilft aber selbst dies nicht mehr.
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Ich habe hier nämlich (ebenfalls?) das Problem, dass ich sporadisch 4-5 Sekunden Aussetzer in Richtung extern > intern bekomme (der interne Gesprächsteilnehmer wird extern weiterhin gehört, der externe aber intern für 4-5 Sekunden nicht mehr).

Hat sich das Problem mit den Einstellungen inzwischen erledigt?
Falls ja: Was hast du gemacht? Nur die Einstellungen aus der Anleitung von MillsAz plus die Anti-Portscan Ausnahme oder noch mehr?

Danke & Gruß,
Christian