Dynamics 365 -> 3CX

[jaysuperstars]

Hallo everybody,

we are planning to use 3CX for Outbound Calls from Dynamics 365. As my experience of the 'standard way' (click on '3CX' and click on 'Call') is not the best experience, I advised Chrome to handle numbers with 3CX per default.

The strange thing is the following: When we have in Dynamics 365 one of this combinations, the call will be extended with a beginning '22' (and in one case with '49')

The behaviour in other combinations is:
Dynamics: 174
3CX: 2249174

Dynamics: +49174
3CX: 2249174

Dynamics: +48174
3CX: 2248174

Dynamics: 0049174
3CX: 22490049174

The prefix for the country is correct (compare case 2 and 3), but what is the 22? Where does it come from and how to handle this?

Thanks a lot!

 

[stefanprasch]

we have the same problem, this is a Microsoft Lync / Skype for Business prefix.

if you want to click on the numbers the create a outbound rule with 2249 etc. this is not a nice solution, but it works.

or you download the call solution from 3cx. Then you can do a call with the ribbon 3CX on the menu.

BR Stefan