Keine Anrufe im Windows Client mehr möglich

AbakusX65

Forum User
Mitglied seit
28. August 2020
Beiträge
4
Hallo, seit 2 Tagen ist leider keine Anrufannahme sowie abgehende Anrufe an einem PC mit Windows Client mehr möglich. An anderen PCs kein Problem, auf dem PC mit dem Problem funktioniert es jedoch im WebClient..

Es scheint also ein Endgeräteproblem zu sein. Hier das Log:

--end msg--
[28.08.2020 14:13:01.684][36] 14:13:01.684 pjsua_acc.c ....SIP outbound status for acc 1 is not active
[28.08.2020 14:13:01.686][36] 14:13:01.684 pjsua_acc.c ...."22 KS"<sip:[email protected]>: registration success, status=200 (OK), will re-register in 120 seconds
[28.08.2020 14:13:01.686][36] 14:13:01.686 pjsua_acc.c ....Keep-alive timer started for acc 1, destination:192.168.254.47:5060, interval:15s
[28.08.2020 14:13:01.686][36] 14:13:01.686 PjsuaCallbacks ....******* ON_REG_STATE2 ********* acc_id 1, status 0, code 200, expiration 120
[28.08.2020 14:13:01.686][36] 14:13:01.686 PjsipLine ....******* ON_REG_STATE2 10
[28.08.2020 14:13:24.712][36] 3CXTunnel: Bridge 1 Connection::OnPacket: localAuthInfo = 'clnt.1-a5ba78945b5e4880be9b3cd2981fb2f6$269'
[28.08.2020 14:13:24.712][36] 3CXTunnel: Bridge 1 Connection::OnPacket: slave = 1, reliable = 0
[28.08.2020 14:13:24.712][36] 3CXTunnel: Bridge 1 Sending reliable confirmation to master; slave UDP channel activated
[28.08.2020 14:13:50.442][1] MainWindow activated
[28.08.2020 14:13:51.571][1] Activating main window on a call
[28.08.2020 14:13:51.577][1] 14:13:51.577 audiodev.c_3CX !pjmedia_aud_dev_refresh drv_cnt = 1
[28.08.2020 14:13:51.578][1] 14:13:51.578 audiodev.c_3CX drv[0] = 504eea1c, f = 7f77db4, f->op = 504ea988, f->op->refresh = 501d6f10
[28.08.2020 14:13:51.578][1] 14:13:51.578 wmme_dev_3cx.c wmme refresh start
[28.08.2020 14:13:51.578][1] 14:13:51.578 wmme_dev_3cx.c wmme refresh 20
[28.08.2020 14:13:51.578][1] 14:13:51.578 wmme_dev_3cx.c wmme refresh 30
[28.08.2020 14:13:51.578][1] 14:13:51.578 wmme_dev_3cx.c wmme refresh 40
[28.08.2020 14:13:51.580][1] 14:13:51.580 wmme_dev_3cx.c wmme refresh 50
[28.08.2020 14:13:51.583][1] 14:13:51.583 wmme_dev_3cx.c wmme refresh 60
[28.08.2020 14:13:51.593][1] 14:13:51.593 wmme_dev_3cx.c wmme refresh before get_dev_names
[28.08.2020 14:13:51.593][1] 14:13:51.593 wmme_dev_3cx.c get_dev_names 10
[28.08.2020 14:13:51.593][1] 14:13:51.593 wmme_dev_3cx.c get_dev_names 12 -2147417850
[28.08.2020 14:13:51.593][1] 14:13:51.593 wmme_dev_3cx.c get_dev_names 14 1
[28.08.2020 14:13:51.594][1] 14:13:51.594 wmme_dev_3cx.c get_dev_names 20 0
[28.08.2020 14:13:51.613][1] 14:13:51.613 wmme_dev_3cx.c get_dev_names 30 0
[28.08.2020 14:13:51.613][1] 14:13:51.613 wmme_dev_3cx.c get_dev_names 40 0 4
[28.08.2020 14:13:51.613][1] 14:13:51.613 wmme_dev_3cx.c get_dev_names success
[28.08.2020 14:13:51.613][1] 14:13:51.613 wmme_dev_3cx.c WMME! found 5 devices:
[28.08.2020 14:13:51.613][1] 14:13:51.613 wmme_dev_3cx.c dev_id 0: Primary Sound Driver (in=2, out=2)
[28.08.2020 14:13:51.613][1] 14:13:51.613 wmme_dev_3cx.c dev_id 1: Mikrofon (Jabra EVOLVE 20) (in=2, out=0)
[28.08.2020 14:13:51.613][1] 14:13:51.613 wmme_dev_3cx.c dev_id 2: Mikrofon (Conexant ISST Audio) (in=2, out=0)
[28.08.2020 14:13:51.613][1] 14:13:51.613 wmme_dev_3cx.c dev_id 3: Lautsprecher (Jabra EVOLVE 20) (in=0, out=2)
[28.08.2020 14:13:51.613][1] 14:13:51.613 wmme_dev_3cx.c dev_id 4: Lautsprecher (Conexant ISST Audio) (in=0, out=2)
[28.08.2020 14:13:51.613][1] 14:13:51.613 audiodev.c_3CX pjmedia_aud_dev_refresh success
[28.08.2020 14:13:51.613][1] ApplyAudioDevices: captureDevGuid = , playbackDevGuid = , captureDevId = 0, playbackDevId = 0
[28.08.2020 14:13:51.613][1] ApplyAudioDevices finished
[28.08.2020 14:13:51.613][1] 14:13:51.613 PjsipCall ***************** CREATING OUTGOING CALL TO 27, cl = 800e570, this = 0A33F310 0A33F530
[28.08.2020 14:13:51.618][1] 14:13:51.618 desktop_dev.cp Desktop video src initialized with 1 device(s):
[28.08.2020 14:13:51.618][1] 14:13:51.618 desktop_dev.cp 0: Screen 1
[28.08.2020 14:13:51.627][36] 14:13:51.627 PjsipCall !***************** CREATING OUTGOING CALL SIP URI = <sip:[email protected];tag3cx=d3aaf84d0bdd42f1bf673315a75aef96>
[28.08.2020 14:13:51.627][36] 14:13:51.627 pjsua_call.c Making call with acc #1 to <sip:[email protected];tag3cx=d3aaf84d0bdd42f1bf673315a75aef96>
[28.08.2020 14:13:51.927][1] 14:13:51.926 dshow_dev.c !DShow has 1 devices:
[28.08.2020 14:13:51.927][1] 14:13:51.927 dshow_dev.c dev_id 0: HP HD Camera (capture)
[28.08.2020 14:13:51.927][1] enumerating video devices, cnt = 4
[28.08.2020 14:13:51.927][1] video device #0: "Logo", guid='Logo'
[28.08.2020 14:13:51.927][1] video device #1: "Screen 1", guid='Desktop0'
[28.08.2020 14:13:51.927][36] 14:13:51.927 pjsua_aud.c !.Set sound device: capture=0, playback=0
[28.08.2020 14:13:51.927][36] 14:13:51.927 pjsua_aud.c ..Opening sound device PCM@32000/1/10ms
[28.08.2020 14:13:51.927][1] video device #2: "HP HD Camera", guid='\\?\usb#vid_04f2&pid_b5e7&mi_00#6&15459d9e&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global'
[28.08.2020 14:13:51.927][1] video device #3: "Bitmap renderer", guid=''
[28.08.2020 14:13:51.961][36] 14:13:51.961 wmme_dev_3cx.c ... WaveAPI Sound player "Primary Sound Driver" initialized (format=PCM, clock_rate=32000, channel_count=1, samples_per_frame=320 (10ms))
[28.08.2020 14:13:52.113][36] 14:13:52.113 wmme_dev_3cx.c ...Stopped WMME playback stream
[28.08.2020 14:13:52.119][36] 14:13:52.119 pjsua_aud.c ..Opening sound device PCM@44100/1/10ms
[28.08.2020 14:13:52.135][36] 14:13:52.135 wmme_dev_3cx.c ... WaveAPI Sound player "Primary Sound Driver" initialized (format=PCM, clock_rate=44100, channel_count=1, samples_per_frame=441 (10ms))
[28.08.2020 14:13:52.206][36] 14:13:52.206 wmme_dev_3cx.c ...Stopped WMME playback stream
[28.08.2020 14:13:52.211][36] 14:13:52.211 pjsua_aud.c ..Opening sound device PCM@48000/1/10ms
[28.08.2020 14:13:52.228][36] 14:13:52.228 wmme_dev_3cx.c ... WaveAPI Sound player "Primary Sound Driver" initialized (format=PCM, clock_rate=48000, channel_count=1, samples_per_frame=480 (10ms))
[28.08.2020 14:13:52.307][36] 14:13:52.307 wmme_dev_3cx.c ...Stopped WMME playback stream
[28.08.2020 14:13:52.312][36] 14:13:52.312 pjsua_aud.c ..Opening sound device PCM@32000/1/10ms
[28.08.2020 14:13:52.330][36] 14:13:52.330 wmme_dev_3cx.c ... WaveAPI Sound player "Primary Sound Driver" initialized (format=PCM, clock_rate=32000, channel_count=1, samples_per_frame=320 (10ms))
[28.08.2020 14:13:52.404][36] 14:13:52.404 wmme_dev_3cx.c ...Stopped WMME playback stream
[28.08.2020 14:13:52.409][36] 14:13:52.409 pjsua_aud.c ..Opening sound device PCM@16000/1/10ms
[28.08.2020 14:13:52.427][36] 14:13:52.427 wmme_dev_3cx.c ... WaveAPI Sound player "Primary Sound Driver" initialized (format=PCM, clock_rate=16000, channel_count=1, samples_per_frame=160 (10ms))
[28.08.2020 14:13:52.507][36] 14:13:52.507 wmme_dev_3cx.c ...Stopped WMME playback stream
[28.08.2020 14:13:52.513][36] 14:13:52.513 pjsua_aud.c ..Opening sound device PCM@8000/1/10ms
[28.08.2020 14:13:52.533][36] 14:13:52.533 wmme_dev_3cx.c ... WaveAPI Sound player "Primary Sound Driver" initialized (format=PCM, clock_rate=8000, channel_count=1, samples_per_frame=80 (10ms))
[28.08.2020 14:13:52.606][36] 14:13:52.606 wmme_dev_3cx.c ...Stopped WMME playback stream
[28.08.2020 14:13:52.612][36] 14:13:52.612 pjsua_aud.c ..Unable to open sound device: Unknown pjmedia-audiodev error 450011 [status=450011]
[28.08.2020 14:13:52.633][1] 14:13:52.633 desktop_dev.cp !Desktop video src initialized with 1 device(s):
[28.08.2020 14:13:52.634][1] 14:13:52.634 desktop_dev.cp 0: Screen 1
[28.08.2020 14:13:52.714][1] 14:13:52.714 dshow_dev.c DShow has 1 devices:
[28.08.2020 14:13:52.714][1] 14:13:52.714 dshow_dev.c dev_id 0: HP HD Camera (capture)
[28.08.2020 14:13:52.714][1] enumerating video devices, cnt = 4
[28.08.2020 14:13:52.714][1] video device #0: "Logo", guid='Logo'
[28.08.2020 14:13:52.714][1] video device #1: "Screen 1", guid='Desktop0'
[28.08.2020 14:13:52.714][1] video device #2: "HP HD Camera", guid='\\?\usb#vid_04f2&pid_b5e7&mi_00#6&15459d9e&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global'
[28.08.2020 14:13:52.714][1] video device #3: "Bitmap renderer", guid=''


Es sieht so aus, als wenn die Anwendung immer den Primary Sound Driver sucht und diesen nicht initialisieren kann. Ich habe nun bereits diverse Geräte als Standard definiert - ohne Erfolg...
 
Kannst du auf dem PC denn "ganz normal" Audio abspielen? (.wav / .mp3 etc.)
 
Windows Update, wo der Soundtreiber betroffen war o.ä.!?
Endresultat zählt! :-)
 
Und schwupps - ist das Problem genauso schnell wieder da, wie es verschwunden war.. :(
 
Hi,

läuft der Client auf einem TS?

AV Programm komplett deaktivieren und Rechner neu starten.
 
Danke, Kaspersky war schuld..!
 

Zurzeit aktive Besucher

Statistik des Forums

Themen
44.308
Beiträge
232.352
Mitglieder
78.272
Neuestes Mitglied
25710