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Anrufe mit Softphone gehen nicht raus (sporadisch) - Anruf wird nicht abgesetzt

H

Heidenreich_D

Bronze Partner
Mitglied seit
25. Juli 2023
Beiträge
28
Moin Moin Community,

Ich habe bei einem Kunden ein großes Problem und hoffe mir kann hier jemand helfen.
Folgende Umgebung haben wir
- Surface Laptop 3
- 3CX Pro gehosted bei 3CX in Version18.0 Update 9 (Build 20)
- Easybell Sip Trunk - von Telekom portiert
- Windows 10 / Windows 11 in der Pro Version mit aktuellsten Updates
- 3CX Desktop App
- CRM Integration eingeschaltet mit einem Link auf Cisco Phone Adapter
- Yealink Headset WH 67 Mono / Stereo und Jabra Evolve 55

Folgendes Problem besteht, eigentlich seit Beginn an
der User wählt eine Telefonnummer in seinem Dialer oder kopiert sie rein
der Anrufbutton wird geklickt
der Anruf scheint abgesetzt zu werden (der grüne Hörer wird rot und die Nummer ist nicht mehr zu bearbeiten)
nach ca. 1 Sekunde ist die Nummer wieder rausgelöscht und der Dialer sieht wieder "bereit" aus

Dieses passiert bei fast allen Usern unabhängig vom Standort
Es passiert teilweise mehrfach hintereinander beim Anwender auch nach beenden des Softclient teilweise, bis es dann irgendwann wieder funktioniert mit dem Telefonieren
Es ist egal welches Headset verwendet wird, dieses Problem passiert bei sämtlichen Headsets
Wird ein Telefon an der Nebenstelle eingesetzt und daran das Headset angeschlossen existiert dieses Problem nicht mehr

Ich habe einen Auszug aus dem Log (Logging lief aus ausführlich), habe dies mal unten angefügt und zusätzlich als Datei

Ich habe hier dieses Phänomen aufgezeichnet um es verständlicher herüber zu bringen
www.transfernow.net

"Fehlerbild 3CX Softphone" (2024-01-12_11h05_46.mp4) ist zum Herunterladen verfügbar

Klicken Sie hier, um zum Herunterladen der Übertragung "Fehlerbild 3CX Softphone" (1 Dateien, 3.76 MB) mittels TransferNow zu gelangen
www.transfernow.net www.transfernow.net


2024/01/12 11:07:27.244|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:27.244|4464|0050|Verb|Dequeue Updated.S_SBC.8
2024/01/12 11:07:27.244|4464|0050|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:28.979|4464|0005|Verb|Enqueue Updated.REGISTRAR.497
2024/01/12 11:07:28.979|4464|0005|Verb|Enqueue Updated.REGISTRATION.497
2024/01/12 11:07:28.980|4464|0050|Verb|Dequeue Updated.REGISTRAR.497
2024/01/12 11:07:28.980|4464|0050|Verb|Dequeue Updated.REGISTRATION.497
2024/01/12 11:07:29.425|4464|0005|Verb|Enqueue Updated.REGISTRAR.25
2024/01/12 11:07:29.425|4464|0005|Verb|Enqueue Updated.REGISTRATION.25
2024/01/12 11:07:29.425|4464|0050|Verb|Dequeue Updated.REGISTRAR.25
2024/01/12 11:07:29.425|4464|0050|Verb|Dequeue Updated.REGISTRATION.25
2024/01/12 11:07:29.426|4464|0005|Verb|Enqueue Updated.REGISTRAR.3
2024/01/12 11:07:29.426|4464|0005|Verb|Enqueue Updated.REGISTRATION.3
2024/01/12 11:07:29.426|4464|0050|Verb|Dequeue Updated.REGISTRAR.3
2024/01/12 11:07:29.426|4464|0050|Verb|Dequeue Updated.REGISTRATION.3
2024/01/12 11:07:32.211|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:32.211|4464|0050|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:32.238|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:32.238|4464|0050|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:35.944|4464|0005|Verb|Enqueue Deleted.REGISTRAR.606
2024/01/12 11:07:35.944|4464|0005|Verb|Enqueue Deleted.REGISTRATION.606
2024/01/12 11:07:35.944|4464|0039|Verb|Dequeue Deleted.REGISTRAR.606
2024/01/12 11:07:35.945|4464|0039|Verb|Dequeue Deleted.REGISTRATION.606
2024/01/12 11:07:37.211|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:37.212|4464|0039|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:37.238|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:37.239|4464|0039|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:38.941|4464|0005|Verb|Enqueue Updated.REGISTRAR.257
2024/01/12 11:07:38.941|4464|0005|Verb|Enqueue Updated.REGISTRATION.257
2024/01/12 11:07:38.941|4464|0039|Verb|Dequeue Updated.REGISTRAR.257
2024/01/12 11:07:38.941|4464|0039|Verb|Dequeue Updated.REGISTRATION.257
2024/01/12 11:07:40.397|4464|0005|Verb|Enqueue Updated.REGISTRAR.600
2024/01/12 11:07:40.397|4464|0005|Verb|Enqueue Updated.REGISTRATION.600
2024/01/12 11:07:40.397|4464|0039|Verb|Dequeue Updated.REGISTRAR.600
2024/01/12 11:07:40.397|4464|0039|Verb|Dequeue Updated.REGISTRATION.600
2024/01/12 11:07:41.019|4464|0005|Verb|Enqueue Updated.REGISTRAR.260
2024/01/12 11:07:41.019|4464|0005|Verb|Enqueue Updated.REGISTRATION.260
2024/01/12 11:07:41.019|4464|0039|Verb|Dequeue Updated.REGISTRAR.260
2024/01/12 11:07:41.019|4464|0039|Verb|Dequeue Updated.REGISTRATION.260
2024/01/12 11:07:42.239|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:42.239|4464|0039|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:45.246|4464|0005|Verb|Enqueue Updated.REGISTRAR.601
2024/01/12 11:07:45.246|4464|0005|Verb|Enqueue Updated.REGISTRATION.601
2024/01/12 11:07:45.246|4464|0005|Verb|Enqueue Inserted.REGISTRAR.607
2024/01/12 11:07:45.246|4464|0005|Verb|Enqueue Inserted.REGISTRATION.607
2024/01/12 11:07:45.247|4464|0039|Verb|Dequeue Updated.REGISTRAR.601
2024/01/12 11:07:45.247|4464|0039|Verb|Dequeue Updated.REGISTRATION.601
2024/01/12 11:07:45.247|4464|0039|Verb|Dequeue Inserted.REGISTRAR.607
2024/01/12 11:07:45.247|4464|0039|Verb|Dequeue Inserted.REGISTRATION.607
2024/01/12 11:07:45.738|4464|0050|Verb|TryGetLocalIpListOsDependent
2024/01/12 11:07:45.739|4464|0050|Verb|TryGetLocalIpListOsDependent. Result = [{"Description":"eth0 (eth0)","HasDefaultGateway":true,"IsIpv6":false,"IpAddressStr":"206.189.58.95"},{"Description":"eth0 (eth0)","HasDefaultGateway":true,"IsIpv6":false,"IpAddressStr":"10.19.14.28"},{"Description":"eth0 (eth0)","HasDefaultGateway":true,"IsIpv6":true,"IpAddressStr":"2a03:b0c0:3:d0::d1b:c001"}]
2024/01/12 11:07:47.211|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:47.211|4464|0050|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:47.238|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:47.239|4464|0050|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:51.913|4464|0005|Verb|Enqueue Updated.REGISTRAR.597
2024/01/12 11:07:51.913|4464|0005|Verb|Enqueue Updated.REGISTRATION.597
2024/01/12 11:07:51.913|4464|0050|Verb|Dequeue Updated.REGISTRAR.597
2024/01/12 11:07:51.913|4464|0050|Verb|Dequeue Updated.REGISTRATION.597
2024/01/12 11:07:52.213|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:52.213|4464|0050|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:52.240|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:52.240|4464|0050|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:52.596|4464|0005|Verb|Enqueue Inserted.CONNECTION.6015
2024/01/12 11:07:52.597|4464|0050|Verb|Dequeue Inserted.CONNECTION.6015
2024/01/12 11:07:52.940|4464|0005|Verb|Enqueue Inserted.CONNECTION.6016
2024/01/12 11:07:52.940|4464|0050|Verb|Dequeue Inserted.CONNECTION.6016
2024/01/12 11:07:52.940|4464|0005|Verb|CRM: Not processed. Number=02722657150, connection=6016, state=Ringing
2024/01/12 11:07:52.942|4464|0005|Verb|Enqueue Updated.CONNECTION.6016
2024/01/12 11:07:52.942|4464|0005|Verb|Enqueue Updated.CONNECTION.6015
2024/01/12 11:07:52.942|4464|0050|Verb|Dequeue Updated.CONNECTION.6016
2024/01/12 11:07:52.942|4464|0050|Verb|Dequeue Updated.CONNECTION.6015
2024/01/12 11:07:54.240|4464|0005|Verb|Enqueue Updated.REGISTRAR.595
2024/01/12 11:07:54.240|4464|0005|Verb|Enqueue Updated.REGISTRATION.595
2024/01/12 11:07:54.240|4464|0050|Verb|Dequeue Updated.REGISTRAR.595
2024/01/12 11:07:54.240|4464|0050|Verb|Dequeue Updated.REGISTRATION.595
2024/01/12 11:07:55.148|4464|0005|Verb|Enqueue Deleted.CONNECTION.6015
2024/01/12 11:07:55.149|4464|0050|Verb|Dequeue Deleted.CONNECTION.6015
2024/01/12 11:07:55.150|4464|0005|Verb|Enqueue Deleted.CONNECTION.6016
2024/01/12 11:07:55.151|4464|0050|Verb|Dequeue Deleted.CONNECTION.6016
2024/01/12 11:07:55.152|4464|0039|Verb|CRM: Call Journaling event received, but CRM Processor doesn't have a template, discarding event.
2024/01/12 11:07:55.255|4464|0021|Trac|CHR: Received 1753 bytes, start parsing
2024/01/12 11:07:55.255|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:07:52.595|IncomingCall|0000018CFD246F12_1452|110629739336/Participant DN.20/Extension dn-name='Martin Bretschneider' epname='Ext.20'
>110629739336/Participant DN.20/Extension dn-name='Martin Bretschneider' epname='Ext.20'
disp_name=Martin Bretschneider
number=20
sip.contact=<sip:[email protected]:5063;rinstance=03a0f8447d4030d8>
sip.from="Martin Bretschneider"<sip:[email protected]>;tag=33464a13
sip.rl_uri=sip:[email protected]:5060
sip.src_addr=127.0.0.1:5063
sip.to=<sip:[email protected]:5060>
sip.user_ag=3CX WebRTC proxy
target=02722657150

2024/01/12 11:07:55.255|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:07:52.596|TargetAdded|0000018CFD246F12_1452|976e8b1f0357/Target DN.02722657150/LineSet dn-name='' epname='National-Test'
>976e8b1f0357/Target DN.02722657150/LineSet dn-name='' epname='National-Test'
ep.dialing=02722657150
ep.originator.caller_num=
ep.originator.dial=02722657150
orig.dest=02722657150
orig.party.id=110629739336

2024/01/12 11:07:55.255|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:07:52.596|RouteAdded|0000018CFD246F12_1452|52adb6032101/Route DN.10002/Line dn-name='' epname='02722657150@(Ln.10002@Easybell (ex Telekom))'
>52adb6032101/Route DN.10002/Line dn-name='' epname='02722657150@(Ln.10002@Easybell (ex Telekom))'
ep.contact=sip:[email protected]
ep.dialing=02722657150
ep.originator.caller_num=+49428263499
ep.originator.dial=02722657150
ep.to=
target.party.id=976e8b1f0357
target.party.type=Target

2024/01/12 11:07:55.255|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:07:52.939|RouteConnected|0000018CFD246F12_1452|52adb6032101/Route DN.10002/Line dn-name='' epname='02722657150@(Ln.10002@Easybell (ex Telekom))'
>52adb6032101/Route DN.10002/Line dn-name='' epname='02722657150@(Ln.10002@Easybell (ex Telekom))'
ep.contact=sip:[email protected]
ep.dialing=02722657150
ep.disp_name=Martin Bretschneider
ep.originator.caller_num=+4942826349915
ep.originator.dial=02722657150
ep.to=
orig.party.id=110629739336
target.party.id=976e8b1f0357
target.party.type=Target

2024/01/12 11:07:55.255|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:07:55.148|PartyRemoved|0000018CFD246F12_1452|110629739336/None
>110629739336/None

2024/01/12 11:07:55.255|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:07:55.148|PartyRemoved|0000018CFD246F12_1452|52adb6032101/None
>52adb6032101/None

2024/01/12 11:07:55.255|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:07:55.255|Disconnected|0000018CFD246F12_1452|Party.???
>Party.???
replaced_by.chid=

2024/01/12 11:07:55.256|4464|0021|Trac|CHR: Target has changed: Tgt 976e8b1f0357{02722657150}[Ok/Unknown]
2024/01/12 11:07:55.256|4464|0021|Trac|CHR: Saving joined call:
2024/01/12 11:07:55.256|4464|0021|Trac|Executing SQL: INSERT into cl_calls (id,start_time,end_time,is_answered,ringing_dur,talking_dur)
VALUES (DEFAULT,'2024-01-12 10:07:52','2024-01-12 10:07:55',TRUE,'00:00:00.344938','00:00:02.208453')
RETURNING id
2024/01/12 11:07:55.256|4464|0030|Trac|CHR: * Participant 110629739336/Participant DN.20/Extension dn-name='Martin Bretschneider' epname='Ext.20'; answered at 1/12/2024 11:07:52 AM
2024/01/12 11:07:55.257|4464|0030|Info|CHR: CHR: contact for Ext.20 is not found
2024/01/12 11:07:55.257|4464|0030|Trac|Executing SQL: INSERT into cl_party_info (id,dn_type,dn,caller_number,display_name,dn_class,firstlastname,did_number)
VALUES (DEFAULT,0,'20','Ext.20','Martin Bretschneider',0,'Martin Bretschneider','')
RETURNING id
2024/01/12 11:07:55.257|4464|0030|Trac|Executing SQL: INSERT into cl_participants (id,call_id,info_id,role,is_inbound,end_status,forward_reason,failure_reason,start_time,answer_time,end_time,billing_group)
VALUES (DEFAULT,10857,35742,1,TRUE,1,0,1,'2024-01-12 10:07:52','2024-01-12 10:07:52','2024-01-12 10:07:55','')
RETURNING id
2024/01/12 11:07:55.258|4464|0030|Trac|CHR: * Target 976e8b1f0357/Target DN.02722657150/LineSet dn-name='02722657150' epname='02722657150'; originated by 110629739336
2024/01/12 11:07:55.258|4464|0030|Info|CHR: CHR: contact for 02722657150 is not found
2024/01/12 11:07:55.258|4464|0030|Trac|Executing SQL: INSERT into cl_party_info (id,dn_type,dn,caller_number,display_name,dn_class,firstlastname,did_number)
VALUES (DEFAULT,13,'02722657150','02722657150','02722657150',0,'','')
RETURNING id
2024/01/12 11:07:55.258|4464|0030|Trac|Executing SQL: INSERT into cl_participants (id,call_id,info_id,role,is_inbound,end_status,forward_reason,failure_reason,start_time,end_time)
VALUES (DEFAULT,10857,35743,2,FALSE,0,0,1,'2024-01-12 10:07:52','2024-01-12 10:07:52')
RETURNING id
2024/01/12 11:07:55.259|4464|0030|Trac|CHR: * Participant 52adb6032101/Participant DN.10002/Line dn-name='02722657150' epname='02722657150'; answered at 1/12/2024 11:07:52 AM
2024/01/12 11:07:55.259|4464|0030|Info|CHR: CHR: contact for 02722657150 is not found
2024/01/12 11:07:55.259|4464|0030|Trac|Executing SQL: INSERT into cl_party_info (id,dn_type,dn,caller_number,display_name,dn_class,firstlastname,did_number)
VALUES (DEFAULT,1,'10002','02722657150','02722657150',0,'','')
RETURNING id
2024/01/12 11:07:55.260|4464|0030|Trac|Executing SQL: INSERT into cl_participants (id,call_id,info_id,role,is_inbound,end_status,forward_reason,failure_reason,start_time,answer_time,end_time,billing_code,billing_ratename,billing_rate,billing_cost,billing_duration,billing_group)
VALUES (DEFAULT,10857,35744,1,FALSE,1,0,1,'2024-01-12 10:07:52','2024-01-12 10:07:52','2024-01-12 10:07:55','default','default','1','0.04','00:00:02.208698','')
RETURNING id
2024/01/12 11:07:55.260|4464|0030|Trac|CHR: Saving Pbx call 0000018CFD246F12_1452
2024/01/12 11:07:55.260|4464|0030|Info|CHR: #1: Seg[1/#1] 110629739336(Ext.20)=>976e8b1f0357(02722657150) (11:07:52.595..11:07:52.939) Ringing Connected
2024/01/12 11:07:55.260|4464|0030|Trac|Executing SQL: INSERT into cl_segments (id,call_id,seq_order,seq_group,src_part_id,dst_part_id,start_time,end_time,type,action_id)
VALUES (DEFAULT,10857,1,1,35744,35745,'2024-01-12 10:07:52','2024-01-12 10:07:52',1,1)
RETURNING id
2024/01/12 11:07:55.261|4464|0030|Info|CHR: #2: Seg[1/#2] 110629739336(Ext.20)=>52adb6032101(02722657150) (11:07:52.939..11:07:55.148) Talking TerminatedBySrc
2024/01/12 11:07:55.261|4464|0030|Trac|Executing SQL: INSERT into cl_segments (id,call_id,seq_order,seq_group,src_part_id,dst_part_id,start_time,end_time,type,action_id)
VALUES (DEFAULT,10857,2,1,35744,35746,'2024-01-12 10:07:52','2024-01-12 10:07:55',2,5)
RETURNING id
2024/01/12 11:07:55.262|4464|0030|Info|CHR: CHR: contact for 02722657150 is not found
2024/01/12 11:07:55.262|4464|0030|Trac|Executing SQL: INSERT into myphone_callhistory_v14 (idmpch14,call_id,calltype,dnowner,party_dn,party_dntype,party_name,party_callerid,start_time,established_time,end_time,end_status,end_status_hint)
VALUES (DEFAULT,10857,3,'20','10002',128,'02722657150','02722657150','2024-01-12 10:07:52','2024-01-12 10:07:52','2024-01-12 10:07:55',0,0)
RETURNING idmpch14
2024/01/12 11:07:55.265|4464|0030|Trac|CHR: joined call successfully stored into DB
2024/01/12 11:07:55.265|4464|0030|Trac|CHR: Invoking OnCallEnded event
2024/01/12 11:07:55.265|4464|0030|Trac|CHR: OnCallEnded event successfully invoked
2024/01/12 11:07:56.126|4464|0005|Verb|Enqueue Updated.REGISTRAR.263
2024/01/12 11:07:56.126|4464|0005|Verb|Enqueue Updated.REGISTRATION.263
2024/01/12 11:07:56.126|4464|0030|Verb|Dequeue Updated.REGISTRAR.263
2024/01/12 11:07:56.126|4464|0030|Verb|Dequeue Updated.REGISTRATION.263
2024/01/12 11:07:56.269|4464|0005|Verb|Enqueue Updated.REGISTRAR.31
2024/01/12 11:07:56.269|4464|0030|Verb|Dequeue Updated.REGISTRAR.31
2024/01/12 11:07:57.239|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:57.239|4464|0030|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:07:57.860|4464|0005|Verb|Enqueue Updated.REGISTRAR.264
2024/01/12 11:07:57.861|4464|0005|Verb|Enqueue Updated.REGISTRATION.264
2024/01/12 11:07:57.861|4464|0030|Verb|Dequeue Updated.REGISTRAR.264
2024/01/12 11:07:57.861|4464|0030|Verb|Dequeue Updated.REGISTRATION.264
2024/01/12 11:07:58.807|4464|0005|Verb|Enqueue Updated.REGISTRAR.598
2024/01/12 11:07:58.807|4464|0005|Verb|Enqueue Updated.REGISTRATION.598
2024/01/12 11:07:58.808|4464|0030|Verb|Dequeue Updated.REGISTRAR.598
2024/01/12 11:07:58.808|4464|0030|Verb|Dequeue Updated.REGISTRATION.598
2024/01/12 11:07:58.809|4464|0005|Verb|Enqueue Updated.REGISTRAR.554
2024/01/12 11:07:58.809|4464|0005|Verb|Enqueue Updated.REGISTRATION.554
2024/01/12 11:07:58.810|4464|0030|Verb|Dequeue Updated.REGISTRAR.554
2024/01/12 11:07:58.810|4464|0030|Verb|Dequeue Updated.REGISTRATION.554
2024/01/12 11:07:58.811|4464|0005|Verb|Enqueue Updated.REGISTRAR.44
2024/01/12 11:07:58.811|4464|0005|Verb|Enqueue Updated.REGISTRATION.44
2024/01/12 11:07:58.813|4464|0030|Verb|Dequeue Updated.REGISTRAR.44
2024/01/12 11:07:58.813|4464|0030|Verb|Dequeue Updated.REGISTRATION.44
2024/01/12 11:08:02.211|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:02.212|4464|0030|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:02.250|4464|0005|Verb|Enqueue Updated.S_SBC.8
2024/01/12 11:08:02.250|4464|0030|Verb|Dequeue Updated.S_SBC.8
2024/01/12 11:08:02.250|4464|0005|Verb|Update SBC.8 'Fanvil V62 (33)'
2024/01/12 11:08:02.250|4464|0005|Verb|Init SBC: |ID: 8|Name: E2s7DAaGamHW|DisplayName: Fanvil V62 (33)|Group: Host: |SecureOnly: False;LastActivityChange: |LastConnect: 1/12/2024 1:51:32 AM|LastDisconnect: 12/19/2023 2:38:09 AM|PublicIP: ::ffff:91.248.240.2|LocalIP: 192.168.1.134|RunTimeConnection: UP|Version: 18.1.2.0|
2024/01/12 11:08:02.250|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:02.250|4464|0051|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:07.199|4464|0005|Verb|Enqueue Updated.REGISTRAR.2
2024/01/12 11:08:07.199|4464|0005|Verb|Enqueue Updated.REGISTRATION.2
2024/01/12 11:08:07.199|4464|0051|Verb|Dequeue Updated.REGISTRAR.2
2024/01/12 11:08:07.199|4464|0051|Verb|Dequeue Updated.REGISTRATION.2
2024/01/12 11:08:07.211|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:07.212|4464|0051|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:07.238|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:07.238|4464|0051|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:12.239|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:12.239|4464|0051|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:14.380|4464|0005|Verb|Enqueue Updated.REGISTRAR.194
2024/01/12 11:08:14.380|4464|0005|Verb|Enqueue Updated.REGISTRATION.194
2024/01/12 11:08:14.381|4464|0051|Verb|Dequeue Updated.REGISTRAR.194
2024/01/12 11:08:14.381|4464|0051|Verb|Dequeue Updated.REGISTRATION.194
2024/01/12 11:08:14.585|4464|0005|Verb|Enqueue Updated.REGISTRAR.603
2024/01/12 11:08:14.585|4464|0005|Verb|Enqueue Updated.REGISTRATION.603
2024/01/12 11:08:14.585|4464|0051|Verb|Dequeue Updated.REGISTRAR.603
2024/01/12 11:08:14.585|4464|0051|Verb|Dequeue Updated.REGISTRATION.603
2024/01/12 11:08:17.211|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:17.239|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:17.764|4464|0030|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:18.921|4464|0005|Verb|Enqueue Inserted.CONNECTION.6017
2024/01/12 11:08:18.921|4464|0030|Verb|Dequeue Inserted.CONNECTION.6017
2024/01/12 11:08:18.921|4464|0005|Verb|CRM: Not processed. Number=+491702172830, connection=6017, state=Dialing
2024/01/12 11:08:19.051|4464|0005|Verb|Enqueue Inserted.CONNECTION.6018
2024/01/12 11:08:19.051|4464|0030|Verb|Dequeue Inserted.CONNECTION.6018
2024/01/12 11:08:21.345|4464|0030|Verb|WaitingEvent for updates:60000
2024/01/12 11:08:22.238|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:22.239|4464|0030|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:25.427|4464|0005|Verb|Enqueue Updated.REGISTRAR.262
2024/01/12 11:08:25.427|4464|0005|Verb|Enqueue Updated.REGISTRATION.262
2024/01/12 11:08:25.428|4464|0030|Verb|Dequeue Updated.REGISTRAR.262
2024/01/12 11:08:25.428|4464|0030|Verb|Dequeue Updated.REGISTRATION.262
2024/01/12 11:08:25.884|4464|0005|Verb|Enqueue Updated.REGISTRAR.15
2024/01/12 11:08:25.884|4464|0005|Verb|Enqueue Updated.REGISTRATION.15
2024/01/12 11:08:25.884|4464|0005|Verb|Enqueue Updated.REGISTRAR.27
2024/01/12 11:08:25.884|4464|0005|Verb|Enqueue Updated.REGISTRAR.20
2024/01/12 11:08:25.884|4464|0005|Verb|Enqueue Updated.REGISTRATION.20
2024/01/12 11:08:25.885|4464|0030|Verb|Dequeue Updated.REGISTRAR.15
2024/01/12 11:08:25.885|4464|0030|Verb|Dequeue Updated.REGISTRATION.15
2024/01/12 11:08:25.885|4464|0030|Verb|Dequeue Updated.REGISTRAR.27
2024/01/12 11:08:25.885|4464|0030|Verb|Dequeue Updated.REGISTRAR.20
2024/01/12 11:08:25.885|4464|0030|Verb|Dequeue Updated.REGISTRATION.20
2024/01/12 11:08:27.211|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:27.212|4464|0030|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:27.239|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:27.239|4464|0030|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:29.726|4464|0005|Verb|Enqueue Updated.REGISTRAR.497
2024/01/12 11:08:29.727|4464|0030|Verb|Dequeue Updated.REGISTRAR.497
2024/01/12 11:08:29.727|4464|0005|Verb|Enqueue Updated.REGISTRATION.497
2024/01/12 11:08:29.727|4464|0030|Verb|Dequeue Updated.REGISTRATION.497
2024/01/12 11:08:32.238|4464|0005|Verb|Enqueue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:32.344|4464|0030|Verb|Dequeue Updated.SBCRUNTIMEDATA.8
2024/01/12 11:08:33.158|4464|0005|Verb|Enqueue Deleted.CONNECTION.6017
2024/01/12 11:08:33.158|4464|0030|Verb|Dequeue Deleted.CONNECTION.6017
2024/01/12 11:08:33.158|4464|0030|Verb|CRM: Call Journaling event received, but CRM Processor doesn't have a template, discarding event.
2024/01/12 11:08:33.277|4464|0021|Trac|CHR: Received 1417 bytes, start parsing
2024/01/12 11:08:33.277|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:08:18.920|IncomingCall|0000018CFD24D5E7_1453|47fc9d537fa3/Participant DN.10002/Line dn-name='D.Gottschalk:Jan Nottorf' epname='+491702172830@(Ln.10002@Easybell (ex Telekom))'
>47fc9d537fa3/Participant DN.10002/Line dn-name='D.Gottschalk:Jan Nottorf' epname='+491702172830@(Ln.10002@Easybell (ex Telekom))'
did_number=+4942826349911
disp_name=D.Gottschalk:Jan Nottorf
number=+491702172830
sip.contact=<sip:14803FD7-65A10F92000DF80F-0E3E3700@[2001:4090:4008::124];transport=udp>
sip.from=<sip:[email protected]>;tag=7C08AA5A-65A10F92000DE982-6E98A6C0
sip.rl_uri=sip:+4942826349911@[2a03:b0c0:3:d0::d1b:c001]:5060;rinstance=284107233e1b5f77
sip.src_addr=2001:4090:4008::124:5060
sip.to=<sip:[email protected]>
target=10

2024/01/12 11:08:33.277|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:08:18.921|TargetAdded|0000018CFD24D5E7_1453|51fbc60bf73b/Target DN.10/Extension dn-name='Daniel Gottschalk' epname='Ext.10'
>51fbc60bf73b/Target DN.10/Extension dn-name='Daniel Gottschalk' epname='Ext.10'
ep.dialing=
ep.originator.caller_num=
ep.originator.dial=
orig.dest=10
orig.party.id=47fc9d537fa3

2024/01/12 11:08:33.277|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:08:33.157|RouteFailed|0000018CFD24D5E7_1453|7e3f662be663/Route DN.10/Extension dn-name='Daniel Gottschalk' epname='Ext.10' [Cancelled]
>7e3f662be663/Route DN.10/Extension dn-name='Daniel Gottschalk' epname='Ext.10' [Cancelled]
ep.contact=sip:[email protected]:5063;rinstance=ff5ef493c0177f60
ep.disp_name=D.Gottschalk:Jan Nottorf
ep.to=
target.party.id=51fbc60bf73b
target.party.type=Target

2024/01/12 11:08:33.277|4464|0005|Verb|Enqueue Deleted.CONNECTION.6018
2024/01/12 11:08:33.277|4464|0030|Verb|Dequeue Deleted.CONNECTION.6018
2024/01/12 11:08:33.278|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:08:33.157|PartyRemoved|0000018CFD24D5E7_1453|47fc9d537fa3/None
>47fc9d537fa3/None

2024/01/12 11:08:33.278|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:08:33.276|PartyRemoved|0000018CFD24D5E7_1453|7e3f662be663/None
>7e3f662be663/None

2024/01/12 11:08:33.278|4464|0021|Verb|CHR: Adding event: 2024-01-12 11:08:33.276|Disconnected|0000018CFD24D5E7_1453|Party.???
>Party.???
replaced_by.chid=

2024/01/12 11:08:33.278|4464|0021|Trac|CHR: Saving joined call:
2024/01/12 11:08:33.278|4464|0021|Trac|Executing SQL: INSERT into cl_calls (id,start_time,end_time,is_answered,ringing_dur)
VALUES (DEFAULT,'2024-01-12 10:08:18','2024-01-12 10:08:33',FALSE,'00:00:14.236805')
RETURNING id
2024/01/12 11:08:33.279|4464|0030|Trac|CHR: * Participant 47fc9d537fa3/Participant DN.10002/Line dn-name='D.Gottschalk:Jan Nottorf' epname='+491702172830'; not answered
2024/01/12 11:08:33.279|4464|0030|Info|CHR: CHR: contact for +491702172830 is not found
2024/01/12 11:08:33.279|4464|0030|Trac|Executing SQL: INSERT into cl_party_info (id,dn_type,dn,caller_number,display_name,dn_class,firstlastname,did_number)
VALUES (DEFAULT,1,'10002','+491702172830','D.Gottschalk:Jan Nottorf',0,'','+4942826349911')
RETURNING id
2024/01/12 11:08:33.279|4464|0030|Trac|Executing SQL: INSERT into cl_participants (id,call_id,info_id,role,is_inbound,end_status,forward_reason,failure_reason,start_time,end_time,billing_group)
VALUES (DEFAULT,10858,35745,1,TRUE,1,0,1,'2024-01-12 10:08:18','2024-01-12 10:08:33','')
RETURNING id
2024/01/12 11:08:33.280|4464|0030|Trac|CHR: * Target 51fbc60bf73b/Target DN.10/Extension dn-name='Daniel Gottschalk' epname='Ext.10' [Cancelled]; originated by 47fc9d537fa3
2024/01/12 11:08:33.280|4464|0030|Info|CHR: CHR: contact for Ext.10 is not found
2024/01/12 11:08:33.280|4464|0030|Trac|Executing SQL: INSERT into cl_party_info (id,dn_type,dn,caller_number,display_name,dn_class,firstlastname,did_number)
VALUES (DEFAULT,0,'10','Ext.10','Daniel Gottschalk',0,'','')
RETURNING id
2024/01/12 11:08:33.280|4464|0030|Trac|Executing SQL: INSERT into cl_participants (id,call_id,info_id,role,is_inbound,end_status,forward_reason,failure_reason,start_time,end_time)
VALUES (DEFAULT,10858,35746,2,FALSE,2,0,19,'2024-01-12 10:08:18','2024-01-12 10:08:33')
RETURNING id
2024/01/12 11:08:33.280|4464|0030|Trac|CHR: Saving Pbx call 0000018CFD24D5E7_1453
2024/01/12 11:08:33.280|4464|0030|Info|CHR: #1: Seg[1/#1] 47fc9d537fa3(+491702172830)=>51fbc60bf73b(Ext.10) (11:08:18.920..11:08:33.157) Ringing Failed_Cancelled
2024/01/12 11:08:33.280|4464|0030|Trac|Executing SQL: INSERT into cl_segments (id,call_id,seq_order,seq_group,src_part_id,dst_part_id,start_time,end_time,type,action_id)
VALUES (DEFAULT,10858,1,1,35747,35748,'2024-01-12 10:08:18','2024-01-12 10:08:33',1,418)
RETURNING id
2024/01/12 11:08:33.281|4464|0030|Info|CHR: CHR: contact for +491702172830 is not found
2024/01/12 11:08:33.281|4464|0030|Trac|Executing SQL: INSERT into myphone_callhistory_v14 (idmpch14,call_id,calltype,dnowner,party_dn,party_dntype,party_name,party_callerid,start_time,end_time,end_status,end_status_hint)
VALUES (DEFAULT,10858,1,'10','10002',128,'D.Gottschalk:Jan Nottorf','+491702172830','2024-01-12 10:08:18','2024-01-12 10:08:33',5,3)
RETURNING idmpch14
2024/01/12 11:08:33.283|4464|0030|Trac|CHR: joined call successfully stored into DB
2024/01/12 11:08:33.283|4464|0030|Trac|CHR: Invoking OnCallEnded event
 

Anhänge

  • Log_Ausschnitt.txt
    28,1 KB · Aufrufe: 2
Hallo @Heidenreich_D ,

laut Protokoll legt der Client 11:07:55.261 auf. Aber sonst ist quasi nichts erkennbar.

Fragen:
  1. Sind die Endgeräte (alles Laptops?) per LAN oder WLAN angebunden?
  2. Tritt das Verhalten auch ohne irgend ein Headset am Endgerät auf?
Es wäre gut, das Aktivitätenprotokoll der 3CX in der Stufe Mittel leicht anonymisiert als Code Block oder Text Download hier zu sehen.
 
  • Like
Reaktionen: Heidenreich_D
fxbastler schrieb:
Hallo @Heidenreich_D ,

laut Protokoll legt der Client 11:07:55.261 auf. Aber sonst ist quasi nichts erkennbar.

Fragen:
  1. Sind die Endgeräte (alles Laptops?) per LAN oder WLAN angebunden?
  2. Tritt das Verhalten auch ohne irgend ein Headset am Endgerät auf?
Es wäre gut, das Aktivitätenprotokoll der 3CX in der Stufe Mittel leicht anonymisiert als Code Block oder Text Download hier zu sehen.
Zum Vergrößern anklicken....

Ohne Headset war es bisher immer schlecht zu testen, da Telefonieren nur mit dem Laptop natürlich nicht wirklich angenehm ist.
Die Geräte sind Größtenteil per LAN angebunden, nur wenige per WLAN, auftreten tut es bei allen.
Und sobald ein Telefon an der Nebenstelle existent ist, läuft alles sauber.

Ich schaue mal, dass ich dieses Problem über das Aktivitätenprotoll mitgeloggt bekomme, es tritt leider immer sehr sporadisch auf. Mal zwei Wochen gar nicht mehr und dann teilweise mehrfach am Tag
 
Um antworten zu können musst du eingeloggt sein.

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