Forwarding of missed calls via e-mail

[gr24_Marcus]

We are currently setting up a 3CX phone system for a customer. This is to replace the current Swyx.

For the customer it is essential that the callback emails are possible, as with Swyx.
This means that a mail should be generated in the call journal for a missed call. This should then be sent (automatically generated e-mail in Outlook) to an employee with the necessary contact data.

This is the exact function which is used in the current Swyx system now.


Is there any similar function in the 3CX phone system? And if not, does somebody know a workaround for this?

Thanks for your help

Leon

 

[bitn2]

You can get an email with the Number who called you, but not with names adresses or anything like this.

 

[gr24_Marcus]

It is currently the case that customers call the head office and ask for an employee. However, if he is not there, the head office sends a callback request to the employee using the mail function from Swyx.
This or a similar feature is also requested in 3CX, but we have not yet been able to find an adequate solution.

 

[bitn2]

This is not avaiable with standard features... you need an CRM or something else. Also this is the german forum, if you like to speak english, please post there.