Is there any recognised error with Office Hours?

[Lan Luu]

We are running the latest version of 3CX (20.0 Update 6, Build 700) on your cloud server.

For the past few hours, we’ve been experiencing an issue with Office Hours. Despite no changes being made to our system, the connecting extension continuously triggers the out-of-office mode. We attempted to adjust the call-handling settings to ignore Office Hours, but the change doesn’t seem to have any effect.

Could you please assist us with this issue?

 

[Lan Luu]

It is noted that the concerned call-handling was configured as Ring Group.

 

[Lan Luu]

Any change in Office Hours did not take any effect at all.

 

[bitn2]

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