Hello Guys,
I have 2 incoming VOIP Trunk.
One of them I forwarded to the other.
The first one which is working now have a Virtual Receptionist where the customers can select numbers from 1-6. All the numbers are groups for example 1 = Billing 2 = Customer Service etc.
This names like Billing always showed on the phones when somebody is in the Queue, so we know who have to react to the call.
If the call is going trough the old Trunk what is forwarded to the new trunk its not working. He select the number and after we only see calling number but no group names.
Any solution? Thank you.
I have 2 incoming VOIP Trunk.
One of them I forwarded to the other.
The first one which is working now have a Virtual Receptionist where the customers can select numbers from 1-6. All the numbers are groups for example 1 = Billing 2 = Customer Service etc.
This names like Billing always showed on the phones when somebody is in the Queue, so we know who have to react to the call.
If the call is going trough the old Trunk what is forwarded to the new trunk its not working. He select the number and after we only see calling number but no group names.
Any solution? Thank you.
