Whatsapp Integration doesnt work with Queue

Itep

Customer
Mitglied seit
14. Februar 2024
Beiträge
2
Hello Everyone,

I have successfully connected Whatsapp and 3cx, just like in the 3cx documentation. But whatsapp messages only go to the system owner's account and not to the queue I created. I deleted and recreated the whatsap connection several times. I created a new token several times but to no avail. I wonder if this is a problem on the facebook side or a bug in 3cx? previously the system user creation part in facebook was not working for 1 week, yesterday it suddenly started working.
The plan I have is smb 20 user
Thank you in advance for your answers and help.
 
Zuletzt bearbeitet:
Update: The issue is solved by configuring business hours. Now the messages successfully trigger all the members of the Queue.
 

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